Postage and packaging
The cost of postage and packing for items ordered is displayed automatically in your basket during the order process but for a complete breakdown the costs are as follows:
FREE P&P for UK orders
For European deliveries we calculate the postage and packaging rates per item ordered.
£10 for the first item and £5 per additional item ordered.
Due to higher shipping rates, all orders to the CHANNEL ISLANDS will be charged at the EU rate. Your shipping charge may be altered manually to represent this.
For overseas deliveries outside of Europe we calculate the postage and packaging rates per item ordered.
£20 for the first item and £10 per additional item ordered.
All 'In Stock' orders that are received before 1pm, should be despatched from our warehouse the same day via Royal Mail or our couriers City Link (UK only), subject to security checks and payment clearances.
UK orders are sent on a 3-5 working day service and can be dependant on our friendly courier drivers and postal workers. We have made alternative arrangements to ensure your delivery is not held up by any Royal Mail strikes.
European and Worldwide delivery can take up to 14 days after being despatched and are subject to customs clearance.
If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).
To check stock availability please call our Customer Service Department on 44 (0) 844 887 2345.
Most packages will require a signature on delivery, so please give us a delivery address where someone will be in to sign for the parcel (work, neighbour, friend etc). All deliveries will be made Monday to Friday 9.00am to 5.00pm.
Customs
When ordering mail-order goods from The Really Useful Gift Co. for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information. Additionally, when ordering from The Really Useful Gift Co., you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.
Authorising orders
When you place an order on our website please make sure that your Account address is the address your credit/debit card is registered to. Your card authorisation process is checked against your Account address and if it is not correct your card will be declined and your order delayed until we receive the correct details from you. Please note, that due to security reasons, if you are a new customer placing your first order on our site, it must be despatched to your credit card billing address (the address assigned to your credit card used for payment).
